Wilentz, Goldman & Spitzer - Video Compatibility Help:
- Windows Media Player Must be installed:
If you do not have Windows Media Player installed, please click here to download Microsoft Windows Media Player
- Windows Media Player 9 or higher recommended:
Please click here to download the latest version of Microsoft Windows Media Player.
-Audio Problems
If you are seeing video but not receiving audio, there are two possible causes for this.
1) Some computers cannot display video unless they are in 24- or 32-bit color mode. To check the color mode, right-click on your desktop and choose 'Properties'. Then click the 'Settings' tab. There should be a box near the lower-right which says 'Color Quality'. From the dropdown menu, make sure either 24-bit (high color) or 32-bit (true color) is selected.
2) You may not have the required Windows Media 9 video codec installed. To fix this, click your 'Start' menu and then click 'Windows Update'. Go through the Windows Update process and it should suggest a new Windows Media Player or Windows Media Player Codec for you to install.
- Connection Speed Issues:
We recommend at least at 56K modem connection to properly view video files. Please see your system administrator to verify you have a proper connection speed.
- Proxy Server Settings:
Click on the video options inside your Windows Media Player. Verify that the "Do not use a Proxy Server" check box has been enabled.
- Security Settings:
Please verify with your system administrator that your network security settings are properly configured to receive streaming audio and video.
- Video Codecs:
To ensure the best experience in viewing video files, it is recommended to install the latest Windows Media Player codecs. To download the latest Window Media Player Codec please click here.
- Firefox:
If you're having problem viewing the video in Firefox, you may try to download the plug-in here.
If you are still unable to view the video, you may try here.